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Returns & Exchanges



We hope you LOVE YOUR BUBBLES! But if something didn't work out for you, we accept returns and exchanges that are sent back to us within 30 days of the order's delivery date. No need to contact us first. Just pack-up and ship your return back to us.

  • Items must be unworn, unwashed and in new condition in original packaging and with tags. If the tag fell off when trying on, don't worry, just include it in the package.
  • Machine wash with like colors, gentle cycle, cool water, mild detergent. Hang or lay flat to dry.
  • Tip: To extend the life and preserve the shape of garment, launder in a protective lingerie wash bag.
1. Prep: Please ship your item(s) back to us within 30 days of receiving your package. Re-use the original packaging. If you don't have it anymore, use equivalent packaging (choose an appropriate/protective mailer to prevent product damage during shipping).

2. Include a copy of the invoice. Complete Section #1 on the Invoice enclosed with your order. Also complete Section #2 only if you are exchanging any or all items in your order. Contact us if you need a copy of your invoice emailed to you. Alternatively, you can include a piece of paper with your order number and/or your name and phone number inside the package.

If you would like to use one of our convenience postage labels, please fill out the form below. We offer 3 options for customers who would like to use our postage-paid labels...

  1. FREE RETURNS: You will be issued a Store credit to your Love My Bubbles online account that can be used to purchase anything on LoveMyBubbles.com.

  2. FREE EXCHANGES: If exchanging, a free label will be issued for one return shipment per order. No additional fees will be charged for the exchange either!

  3. REFUND TO ORIGINAL PAYMENT: We will issue a refund to your original payment method. The following fees will be deducted from your return, based on weight:

    • Under 1 pound: $7.95
    • 1 - 4 pounds: $12.95
    • 4 pounds or more: $15.95
Request Label Form (US Customers Only):


I understand that if I return part of a panty/pad set for refund, I will be charged as if I purchased the kept items separately Details


Unfortunately we are not able to provide pre-paid labels for International orders. Any return shipping arrangements for International orders must be made by the customer. Note that International orders must be returned for refund. If you need a different style or size, please place a new order.

1. Pack up your return with packing slip
2. Ship the package using the carrier of your choice to our address listed below
3. Make sure to get a return tracking number

Bubbles Bodywear
Attn: Returns
111 NE 21st Street
Miami, FL 33137 USA
As soon as your return is processed, we will create an account for you, then we will add the Store Credit to your new account. You will receive an email confirming your new account and a second email to set your password. For security reasons, all store credit is issued to the billing email address used to place the order.

Please contact our customer service team within 5 days of receiving your order. If you feel that you received a defective, damaged or incorrect item, make sure to include photos with your order number when emailing or texting us. Products are warrantied up to 30 days, but not more than 90 days after receipt.

A defective product is one that has an imperfection due to a manufacturing or design defect. Note that we will need to receive the defective item back for inspection before any replacements items are shipped.

What is not considered defective:
  • Worn or frayed stitching due to normal wash and wear
  • Damage that is a result of normal wear and tear or damage caused by objects such as fingernails or jewelry
Any items that fall out outside of our return policy will be discarded and the refund amount will be adjusted accordingly. If your account is flagged for returns policy violations, we will no longer be able to accept future returns.


Tips for Trying-on Underwear Items

Keep the tags and packaging until you know you're keeping your purchase. All tags and/or packaging must be intact or attached when returned.

Underwear items cannot be returned once they have been worn or tried on without protection, so please try these items on over your own underwear to qualify for a refund.

Please do not wear perfume, tanning lotions, powders or deodorant when trying on your purchase. Marks, stains or scents may make items non-refundable.

 

Returns That Will Not Be Refunded or Credited

Bubbles does not accept returns or exchanges on worn, washed or stained items. Items that are worn, without tags attached, stained, altered, damaged, washed or dried will be not be refunded.

Some merchandise such as Clearance items, items with adhesive like our Sticky Buns and Sticky Hips styles, Final Sale, Hosiery and Disposable items are not returnable. If a product can not be returned it will be noted on the individual product page.

Items that are postmarked after the allowable 30-day return period, or that have obvious signs of wear, washing or damage, will not be credited except at the discretion of Bubbles Bodywear. If credit is given, a 50% fee may be deducted from the refund amount.




RETURN ADDRESS

Bubbles Bodywear
Attn: Returns
111 NE 21st Street
Miami, FL 33137
EXCHANGE ADDRESS

Bubbles Bodywear
Attn: Exchanges
111 NE 21st Street
Miami, FL 33137




MORE RETURN POLICIES...
Once our warehouse receives the authorized return merchandise, returns are usually processed within 1-3 business days. Refunds are issued within 21 business days to the original form of payment used for purchasing. If the above listed procedures are not followed (missing invoice, etc) credit can not be guaranteed in a timely manner due to administrative delays.

Sorry, shipping and handling fees are not refundable.




A Note About BUY ONE GET ONE FREE / PACKS / KITS

If one or more items of a pack (2-packs, 3-packs, 5-packs, etc) is returned, only the difference between the regular price of the item and the pack/set will be refunded. Example: One BubbleBuns Boyshort is returned from a $40 2-pack. The regular price of the BubbleBuns is $34. The customer will receive a $6 credit for the one returned panty ($40 - $34 = $6). If our customer chooses to return an item that was part of a buy one get one free special, there will be no credit for the returned item.


For issues or disputes regarding credit/debit card charges, we encourage customers to contact us directly so that we may offer a quick resolution. Please note that illegitimate chargebacks will result in a ban from purchasing from Bubbles Bodywear in the future.
Sorry but we do not accept wholesale returns. Please visit Bubbles wholesale shapewear website for terms and policies. Thank you!

SPECIAL NOTE: BREAKING UP A PANTY/PAD SET...

As most customers already know, Bubbles offers highly customizable curve-boosting solutions, including our Panty/Pad Sets - some with optional Padding add-ons. Although most of the Pocket-Panties and Pads within these Sets can be purchased separately, when we combine panties and pads together within a Set, we build-in a significant discount to maximize value for our customers. After a customer receives a Panty/Pad Set, they may decide that not all the items in the set work for them. In these cases, refunds are determined based on the items that are kept. Here are a couple of examples:

  • If the Optional pads are returned, a refund is issued for the optional add-on price paid (ie: Thick Foam Pads were added-on for $5.90 and then returned. $5.90 is the refund amount.)

  • A Panty/Pad Set ($40.00) is purchased with the optional Thick Foam Pads ($5.90) and Silicone 5XL Pads ($29.00) for a total of $74.90. The Panty/Pad Set didn't fit quite right but the customer loves the Thick Foam and Silicone Pads and will use them in another Bubbles pocket-panty they have from a previous order. So they return the Panty/Pad Set and keep the Thick Foam and Silicone Pads. When purchased separately, the Thick Foam Pads are $24.00 and Silicone 5XL Pads are $46.00. This comes to $70.00. So the refund amount will be $4.90 ($74.90 - $70.00).






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