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Returns & Exchanges



Easy Steps for Returning

  1. Prepare shipment: Re-use the original packaging. If you don't have it anymore, use equivalent packaging (choose an appropriate/protective mailer to prevent product damage during shipping).

  2. Include a copy of the invoice. Complete Section #1 on the Invoice enclosed with your order. Also complete Section #2 only if you are exchanging any or all items in your order. Call 800-401-5811 or email us if you need a copy of your invoice emailed to you. Alternatively, you can include a piece of paper with your order number and/or your name and phone number inside the package. Make sure to tell us if you want a refund or exchange.

  3. Postage Labels: Customers in the USA can Email, call us at 1-800-401-5811 ext 3, or Chat to request a postage-paid return label (sent via email), or you can supply your own postage.

    • If utilizing our postage-paid label, a processing/postage fee will be deducted from your refund as follows:

      Exchange Label Postage Fee:
      • Flat-rate: $3.95

      Return Label Postage/Processing:
      • Under 1 pound: $6.95
      • 2 - 4 pounds: $12.95
      • 4 pounds or more: $15.95

    • **Postage-paid labels are valid for 21 days after being emailed to you, so please use it as promptly as possible.

    • Unfortunately we are not able to provide pre-paid labels for International orders; any return shipping arrangements for International orders must be made by the customer.

    • TIPS IF YOU WANT TO SUPPLY YOUR OWN POSTAGE:
      If you wish to purchase your own postage, you can affix this convenient unpaid label to your return package (postage to be paid by customer). But you may alternatively use your own label - we do not require the use of this label.

      You can print USPS postage at home then give the package to your USPS postal carrier, take it to a local US Post Office or USPS drop location, or schedule a free USPS pickup. Or use a service like UPS or FEDEX for your shipment.

      Because you, the customer, owns and is responsible for the merchandise until it is received back at our facility, we strongly suggest the use of tracking services from the USPS/UPS/FEDEX so there is no dispute regarding delivery to our distribution center. Sorry, but we can not take responsibility for returns that do not reach our facility!


Return address:
Bubbles Bodywear
Attn: Returns
111 NE 21st Street
Miami, FL 33137

Exchange address:
Bubbles Bodywear
Attn: Exchanges
111 NE 21st Street
Miami, FL 33137


Tips for Trying-on Underwear Items

Keep the tags and packaging until you know you're keeping your purchase. All tags and/or packaging must be intact or attached when returned.

Underwear items cannot be returned once they have been worn or tried on without protection, so please try these items on over your own underwear to qualify for a refund.

Please do not wear perfume, tanning lotions, powders or deodorant when trying on your purchase. Marks, stains or scents may make items non-refundable.


 

Returns That Will Not Be Refunded or Credited

Bubbles does not accept returns or exchanges on worn, washed or stained items. Items that are worn, without tags attached, stained, altered, damaged, washed or dried will be not be refunded.

Some merchandise such as Clearance items, items with adhesive like our Sticky Buns and Sticky Hips styles, Final Sale, Hosiery and Disposable items are not returnable. If a product can not be returned it will be noted on the individual product page.

Items that are postmarked after the allowable return period, or that have obvious signs of wear, washing or damage, will not be credited except at the discretion of Bubbles Bodywear. If credit is given, a 50% fee may be deducted from the refund amount.







ISSUING CREDIT

Once our warehouse receives the authorized return merchandise, returns are usually processed within 1-3 business days. Refunds are issued within 21 business days to the original form of payment used for purchasing. If the above listed procedures are not followed (missing invoice, etc) credit can not be guaranteed in a timely manner due to administrative delays.

Sorry, shipping and handling fees are not refundable.




CHARGEBACKS

For issues or disputes regarding credit/debit card charges, we encourage customers to contact us directly so that we may offer a quick resolution. Please note that once a customer disputes a charge with their credit/debit card banking institution, the transaction is then between The Bank and Bubbles Bodywear, and if The Bank finds in our favor, no credit/refund can be issued after that time.

Please note that illegitimate chargebacks will result in a ban from purchasing from Bubbles Bodywear in the future.




BREAKING UP A PANTY/PAD SET

As most customers already know, Bubbles offers highly customizable curve-boosting solutions, including our Panty/Pad Sets - some with optional Padding add-ons. Although most of the Pocket-Panties and Pads within these Sets can be purchased separately, when we combine panties and pads together within a Set, we build-in a significant discount to maximize value for our customers. After a customer receives a Panty/Pad Set, they may decide that not all the items in the set work for them. In these cases, refunds are determined based on what is returned. Here are a couple of examples:

  • If the Optional pads are returned, a refund is issued for the optional add-on price paid (ie: Thick Foam Pads were added-on for $5.90 and then returned. $5.90 is the refund amount.)

  • A Panty/Pad Set ($40.00) is purchased with the optional Thick Foam Pads ($5.90) and Silicone 5XL Pads ($29.00) for a total of $74.90. The Panty/Pad Set didn't fit quite right but the customer loves the Thick Foam and Silicone Pads and will use them in another Bubbles pocket-panty they have from a previous order. So they return the Panty/Pad Set and keep the Thick Foam and Silicone Pads. When purchased separately, the Thick Foam Pads are $24.00 and Silicone 5XL Pads are $46.00. This comes to $70.00. So the refund amount will be $4.90 ($74.90 - $70.00).




BUY ONE GET ONE FREE / PACKS / KITS

If one or more items of a pack (2-packs, 3-packs, 5-packs, etc) is returned, only the difference between the regular price of the item and the pack/set will be refunded. Example: One BubbleBuns Boyshort is returned from a $40 2-pack. The regular price of the BubbleBuns is $34. The customer will receive a $6 credit for the one returned panty ($40 - $34 = $6). If our customer chooses to return an item that was part of a buy one get one free special, there will be no credit for the returned item.




FREE/DISCOUNTED SHIPPING OFFERS

Regarding free or discount shipping offers, if items in an order are returned, customers may be charged the standard shipping fee or a percentage of that fee.




STOCK AVAILABILITY

Orders are filled on a first come first serve basis. Backorder items are shipped immediately upon availability.

We will notify you via email that the item is on backorder and will also notify you via email when the item ships to you.




WHOLESALE RETURNS

Sorry but we do not accept wholesale returns. Please visit Bubbles wholesale shapewear website for terms and policies. Thank you!





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