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General notes about returning intimate items:
- All tags and/or packaging must be intact or attached, and items must be re-packaged in an appropriate protective mailer to prevent damage to products during shipping.
- Underwear items cannot be returned once they have been worn or tried on without protection, so please try these items on over your own underwear to qualify for a refund.
- Please do not wear perfume, tanning lotions, powders or deodorant when trying on your purchase. Marks, stains or scents may make items non-refundable.
- We reserve the right to refuse returns on items that may not meet hygiene regulations.
- Some merchandise such as Clearance items, Hosiery and Disposable items are not returnable. If a product can not be returned it will be noted on the individual product page.
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How to ship your return:
- Please note that as of July 8, 2011, Bubbles Bodywear no longer requires a Return Authorization. Simply follow the return directions on the invoice enclosed with your original shipment and follow the guidelines listed on this page.
- Use this convenient label to tape to your return package. Postage must be paid by customer. You may use your own label - you are not required to use this label.
- Because the customer owns and is responsible for the merchandise until it is received back at our facility, we strongly suggest the use of tracking services from the USPS/UPS/FEDEX so there is no dispute about the product's delivery to our distribution center. Sorry, but we can not take responsibility for returns that do not reach our facility!
- Merchandise must be unworn, unused, unwashed and in original condition with all TAGS attached. Merchandise must be returned in an appropriate packaging that will protect merchandise in shipment.
- Include a copy of the invoice, order number and/or your full name inside the package. To expedite the return process please include order number, name, contact information and instructions on whether you want a refund or exchange.
- Sorry but we do not accept returns or exchanges on worn, washed or soiled items. Items that are worn, without tags attached, stained, soiled, washed or dried will be returned to the customer.
- Items that are postmarked after the allowable return period, or that have obvious signs of wear, washing or damage, will not be credited except at the discretion of Bubbles Bodywear. If credit is given a 25% administrative fee may be deducted from the refund amount.
Return address:
Bubbles Bodywear
Attn: Returns
111 NE 21st Street
Miami, FL 33137
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Exchange address:
Bubbles Bodywear
Attn: Exchanges
111 NE 21st Street
Miami, FL 33137
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ISSUING CREDIT
Once our warehouse receives the authorized return merchandise, returns are usually processed within 1 week. We will issue a refund within 21 business days to the original form of payment used for purchasing. If the proper procedures are not followed (missing invoice, improper return packaging, etc) credit can not be guaranteed in a timely manner due to administrative delays. Sorry, shipping and handling are not refundable.
BUY ONE GET ONE FREE / PACKS / KITS
If our customer chooses to return an item that was part of a buy one get one free special, there will be no credit for the returned item. If one or more items of a pack (2-packs, 3-packs, 5-packs, etc) is returned, only the difference between the regular price of the item and the "pack price" will be refunded. Example: One BubbleBuns Boyshort is returned from a $40 2-pack. The regular price of the BubbleBuns is $34. The customer will receive a $6 credit for the one returned panty ($40 - $34 = $6).
FREE/$1 SHIPPING OFFERS
Regarding free or discount shipping offers, if items in an order are returned, customers may be charged the standard shipping fee (ie: $4.95 for one item) or our cost for shipping the merchandise (whichever is less).
STOCK AVAILABILITY
Orders are filled on a first come first serve basis. Backorder items are usually restocked within 1-2 weeks and are immediately shipped once new factory shipments arrive.
We will notify you via email that the item is on backorder and will also notify you via email when the item ships to you.
WHOLESALE RETURNS
Sorry but we do not accept wholesale returns. Please visit Bubbles wholesale shapewear website for terms and policies. Thank you!
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