Knowledgebase: Shipping
Tracking says my order was delivered but I didn't get it!
Posted by Karen Jones on 28 January 2012 02:49 PM

There are several reasons why this could have happened. We recommend that you investigate the following avenues (that apply to your address) to locate your package:

  • Check by your side or back doors (or in any secure areas like garages or porches) where the US postal carrier or UPS driver may have left the package.
  • Check with your apartment complex office to see if they have the package.
  • Check with member of your household (family or roommates).
  • Ask neighbors if the package was left with them.
  • Ask your postman to help locate the whereabouts of your package.
  • Check at your local post office to see if they can help find the package (bring your tracking number with you).


If all else fails, contact us at 800-401-5811 and we will assist in locating your shipment!

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