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Home > Customer Service > Frequently Asked Questions

When orders are shipped, an automatic email is sent to the email you
provided when placing your order. If you don't see this email in your
Inbox, make s...
Duties and/or other taxes like VAT may be due at the time your
package is delivered or picked up at your local post office. These
taxes are usually dete...
Shipping within the U.S.:
Depending on the shipping carrier (UPS or USPS), tracking information
may not be available for the first few hours after you...
All tracking information is emailed at the time an order is processed
and a package is prepared for shipping. Please refer to your email to
obtain your tra...
Any of our 2-Day Shipping options do not include Saturday, Sunday or
holidays for delivery days. For example, if an order is placed on
Wednesday after 2...
There are several reasons why this could have happened. We recommend
that you investigate the following avenues (that apply to your
address) to locate y...
As long as your order is placed by 2PM you can receive your package
as soon as the next day. We offer several different shipping methods
with both USPS ...
An automatic email is sent to our customers at the following points
in the order process:
* At the completion of every order
* When an item ships
...
This all depends on your location and the shipping method you chose
during the completion of your order. Please see your invoice to
confirm the shipping m...
This is an optional add-on during the checkout process. This option
appears just after you choose your desired shipping method. Choosing
this option gua...
No! Merchandise is shipped in PLAIN BROWN BOXES, OR WHITE OR RED MAIL
BAGS. The return address reads "S&V LLC". There are no additional
brand or logo ma...

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